Refund policy

Thank you for shopping with AJUP.STORE. We want you to be satisfied with your purchase. Please review our return and refund policy below.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

• The item must be unused and in the same condition that you received it
• The item must be in its original packaging
• Proof of purchase (receipt or order confirmation) is required

Return Shipping

Customers are responsible for the cost of return shipping.

We recommend using a trackable shipping service, as we are not responsible for items lost in return transit.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Items marked as final sale
• Gift cards
• Personal or customized items (if applicable)

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Your refund will be processed to your original method of payment
• Processing time may take 5–10 business days, depending on your bank or payment provider

Late or Missing Refunds

If you haven’t received your refund yet:

• First, check your bank account again
• Then contact your credit card company or bank, as it may take some time before your refund is officially posted

Exchanges

We only replace items if they are defective or damaged.
If you need an exchange, please contact us via email.

Contact Us

If you have any questions about returns or refunds, please contact us:

Store Name: AJUP.STORE
Email: ajup.store@gmail.com

We aim to respond within 24–48 hours.